Shopper path and Concierge desk — same demo store #1042.
One coached path: account → multi-aisle basket → see the store map (frustration gone) → Concierge checkout → desk + training glance → recommend a substitute → Ready for pickup.
Evaluation only on Acme #1042 — walkthrough Concierge pay is not a real card charge. Pay-at-store remains lab-only for any public release.
Plain outcomes from the experience — not a dump of internal tooling.
Queue · Personal Concierge
Map · Guided Shopping
Authorized → Picking → Ready
Search gaps · Area demand
Hosting and packaging live on Options. Pilot setup starts with one store.